go92 Privacy Policy

1 Who We Are

go92 (referred to in this policy as "go92", "we", "us", or "our") is an internationally licensed online gaming operator operating the platform at go92.bet. go92 is the data controller responsible for the personal data of players who register accounts and use the go92 platform.

This Privacy Policy applies to all personal data collected by go92 in connection with the go92 platform, including the go92 website at go92.bet, any go92 mobile applications, and all communications between go92 and its registered players.

References to "you" or "your" in this policy mean any individual who accesses the go92 platform, registers a go92 account, or otherwise provides personal data to go92 in connection with the services described on go92.bet.

2 Data We Collect

go92 collects the following categories of personal data from players who register and use the go92 platform:

2.1 Identity Data

• Full legal name as it appears on your CNIC
• Date of birth
• CNIC number (for KYC verification purposes)
• Selfie or facial image submitted for identity verification
• Copies of identity documents submitted during the KYC process

2.2 Contact Data

• Pakistani mobile number (primary account contact)
• Email address
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad)

2.3 Account Data

• go92 account username and encrypted password
• Account registration date and time
• Account status, self-exclusion flags, and responsible gaming limit settings
• Communication preferences and marketing opt-in or opt-out status

2.4 Financial Data

• JazzCash and EasyPaisa mobile wallet numbers used for deposits and withdrawals
• Bank account details (HBL, UBL, Meezan Bank, or other approved institutions) provided for withdrawal purposes
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• go92 PKR wallet balance and transaction ledger

2.5 Gaming & Betting Data

• Betting history across all go92 game categories including slots, live casino, cricket, and PSL markets
• Game session durations, wager amounts, win and loss records
• Bonus redemption history and wagering requirement progress
• Responsible gaming tool usage including deposit limit changes and self-exclusion requests

2.6 Technical Data

• IP address at the time of registration and each subsequent login
• Device type, operating system, browser type, and device fingerprint identifiers
• Geolocation data (approximate, derived from IP address)
• Platform access logs including login timestamps and session durations

2.7 Communications Data

• Records of support chat conversations, email correspondence, and in-platform messaging between you and go92 support agents
• Details of any complaints or disputes raised with go92

3 How We Collect Your Data

go92 collects personal data through the following channels:

• Direct registration: Data you provide when creating your go92 account, completing KYC verification, or updating your account profile.
• Platform activity: Data generated automatically by your use of the go92 platform, including game sessions, bets placed, deposits made, and support interactions.
• Device and browser data: Technical data collected automatically when you access the go92 platform, including IP address, device identifiers, and browser metadata.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other approved payment providers when you make a deposit or withdrawal.
• KYC verification providers: Identity verification results returned by third-party KYC service providers to whom you submit your CNIC and biometric data during the verification process.
• Fraud detection services: Risk and fraud scoring data generated by third-party fraud prevention services that analyse transaction and behaviour patterns on go92's behalf.
• Cookies and tracking technologies: Behavioural and session data collected via cookies and similar technologies as described in Section 8 of this policy.

4 Why We Use Your Data

go92 uses your personal data for the following purposes:

go92 does not use your personal data for automated individual decision-making that produces significant legal effects on you, except where required to do so as part of its AML or fraud prevention obligations. Where automated decisions of this type are made, you have the right to request human review of the decision by contacting go92 support.

5 Legal Basis for Processing

go92 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between go92 and you, including account registration, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable law and regulatory requirements, including KYC identity verification, age verification, AML transaction monitoring, and regulatory reporting to go92's licencing authority.
• Legitimate interests: Processing carried out for go92's legitimate business interests where those interests are not overridden by your privacy rights, including fraud detection, platform security monitoring, responsible gaming safeguarding, and internal analytics to improve platform services.
• Consent: Processing based on your explicit consent, including marketing communications via SMS, email, or push notification. You may withdraw your marketing consent at any time by updating your communication preferences in your go92 account settings or by contacting go92 support.

6 Sharing Your Data

go92 does not sell your personal data. go92 shares your personal data only with the categories of third parties listed below, and only to the extent necessary to fulfil the purpose stated:

• KYC and identity verification providers: Third-party services that process your CNIC data and biometric information to verify your identity and age on go92's behalf. These providers act as data processors under contractual obligations consistent with this policy.
• Payment processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other approved payment service providers, who receive the minimum transaction data necessary to execute PKR deposits and withdrawals.
• Fraud prevention and AML service providers: Third-party risk scoring and transaction monitoring platforms that help go92 detect fraudulent activity and comply with anti-money-laundering obligations.
• IT infrastructure and hosting providers: Cloud infrastructure and hosting services used to operate the go92 platform, subject to strict data processing agreements.
• Customer support platforms: Third-party live chat and support ticketing systems used to deliver go92's 24/7 player support service.
• Regulatory and law enforcement authorities: Where go92 is required by law, court order, or its licencing authority to disclose player data, go92 will comply with such requirements. go92 will notify affected players where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of go92's business assets, your personal data may be transferred to the acquiring entity. go92 will provide notice of any such transfer where legally required.

7 Data Retention

go92 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your active go92 account and for a minimum of five (5) years following account closure, in accordance with go92's AML and KYC compliance obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by go92's regulatory and anti-money-laundering obligations.
• Gaming and betting history: Retained for a minimum of three (3) years from the date of the relevant gaming session or wager, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for three (3) years from the date of the relevant communication, for quality assurance and dispute resolution purposes.
• Technical and log data: Retained for up to twelve (12) months, unless required for longer by fraud investigation or regulatory inquiry.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, even following account closure.

Where personal data is no longer required for any legitimate purpose and its retention period has expired, go92 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for analytical and statistical purposes.

8 Cookies & Tracking Technologies

go92 uses cookies and similar tracking technologies on the go92 platform to enable core platform functionality, improve user experience, and support fraud prevention and analytics purposes. The following types of cookies are used:

• Essential cookies: Required for the go92 platform to function correctly, including maintaining your login session, remembering your language and display preferences, and supporting platform security. These cookies cannot be disabled without disrupting your ability to use the go92 platform.
• Analytics cookies: Used to understand how players navigate and use the go92 platform, including which game categories are most visited and where players encounter technical issues. This data is processed in aggregate and is not used to identify individual players for marketing purposes.
• Fraud prevention cookies: Used to generate a device fingerprint for the purpose of detecting duplicate accounts, unauthorised access attempts, and other fraudulent behaviour on the go92 platform.
• Preference cookies: Used to remember your display settings, notification preferences, and responsible gaming limit configurations between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair the functionality of the go92 platform, including your ability to log in and place wagers. go92 does not use third-party advertising cookies or cross-site tracking technologies for ad targeting purposes.

9 Your Privacy Rights

go92 respects your rights over your personal data. The following rights are available to all registered go92 players. To exercise any of these rights, please contact go92 support using the details in Section 14.

10 Data Security

go92 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the go92 platform
• Encrypted storage of all sensitive personal data and financial records
• Role-based access controls limiting go92 staff access to personal data on a strict need-to-know basis
• Regular penetration testing and security audits of the go92 platform infrastructure
• Two-factor authentication options for player accounts and mandatory 2FA for go92 staff accessing player data systems
• Automated anomaly detection systems monitoring for unusual login patterns, data access requests, and transaction behaviour

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, go92 will notify affected players as soon as reasonably practicable following go92's identification of the breach, and will notify go92's licencing authority as required under its licence conditions.

While go92 takes data security seriously, no digital platform can guarantee absolute security. You are responsible for keeping your go92 account password and authentication credentials confidential and for notifying go92 support immediately if you suspect unauthorised access to your account.

11 Children's Privacy

The go92 platform is strictly intended for individuals aged 21 years and above. go92 does not knowingly collect personal data from individuals under the age of 21. go92 conducts age verification as part of the account registration and KYC process to prevent underage access to its gaming services.

If go92 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a fraudulent registration, circumvention of age verification controls, or any other means — go92 will immediately close the associated account, delete the collected personal data to the extent permissible under go92's regulatory retention obligations, and notify relevant authorities where required.

If you are a parent or guardian and believe that a minor in your care has registered a go92 account, please contact go92 support immediately using the contact details in Section 14. go92 will investigate and act promptly.

12 Third-Party Links

The go92 platform may contain links to third-party websites or services for informational purposes. go92 is not responsible for the privacy practices of any third-party website. This Privacy Policy applies solely to personal data collected by go92 through the go92 platform.

go92 recommends that you review the privacy policy of any third-party website you visit independently of go92, including payment provider portals (such as the JazzCash or EasyPaisa apps) to which you may be redirected during payment processing.

13 Changes to This Privacy Policy

go92 may update this Privacy Policy from time to time to reflect changes in go92's data processing practices, applicable law, or regulatory requirements. Where changes are material, go92 will provide at least seven (7) days' advance notice by email to your registered address or via a prominent notice on the go92 platform before the updated policy takes effect.

Minor updates, including corrections, clarifications, and amendments required by regulatory directive, may take effect immediately upon publication. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the go92 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated policy. If you do not accept a material change to this policy, you should cease using the go92 platform and request account closure before the effective date of the change by contacting go92 support.

14 Contact & Complaints

If you wish to exercise any of your data rights described in Section 9, have a question about this Privacy Policy, or wish to raise a complaint about how go92 has handled your personal data, please contact go92 using the following:

• Live Chat: Available 24/7 directly on the go92 platform at go92.bet
• Email: support@go92.bet — plain text only, not a clickable link
• Support Hours: 9:00 AM – 2:00 AM PKT, with automated chat support available around the clock

go92 will acknowledge all privacy-related written requests within four (4) business hours during standard support hours and will respond substantively within thirty (30) calendar days of receipt of a verified request. Where a request requires additional time to process, go92 will notify you within the initial thirty-day period and provide a revised response timeline.

If you are not satisfied with go92's handling of your privacy complaint, you have the right to escalate your complaint to go92's licencing authority through the applicable dispute resolution and regulatory oversight mechanism. Details of go92's licencing authority are available upon request from go92 support.